SHIPPING POLICY

We offer free UK shipping on all orders over £50

 

MADE-TO-ORDER PRODUCTS

As we hand make many of our products to order, once purchased your order can take between

1-4 weeks to be dispatched. Please see individual items for processing/dispatch times.

READY-TO-POST PRODUCTS

Our ready to post products take 1-3 working days to be dispatched. Please see individual items for processing/dispatch times.

SHIPPING TIMES

UK + EUROPE - Once dispatched your order will take 2-5 working days to be delivered.

INTERNATIONAL - Once dispatched your order will take 6-7 working days to be delivered.

Please be aware due to COVID and/or Brexit this time frame maybe slightly longer than expected.

(We cannot be held responsible for any shipping delays) 

INTERNATIONAL SHIPPING

Tracking is recommended when shipping internationally, in the unlikely event of a parcel going missing Pine + Pear co. cannot be held responsible. Unfortunately, you will NOT be refunded or receive a replacement, so please bear this in mind when selecting shipping options with us.

If shipping does not come up as an option when you come to checkout please do get in touch with us and we will look to add your country as a shipping location for you so that you can place an order. 

CUSTOM CHARGES

Any applicable customs charges, import duties and taxes are to be paid by the customer. Our estimated delivery times above do not account for any potential delays due to Brexit, Covid and/or customs clearance.

ADDITIONAL INFORMATION

If you have ordered more than one product your items may arrive separately. 

 

We will send your parcel(s) out to the delivery address provided. Pine + Pear cannot be held responsible for incorrect delivery addresses. Please make sure you double check it is correct when placing your order. 

RETURN & EXCHANGE POLICY

Unfortunately Pine + Pear does not offer a refund or exchange on any made to order item(s) so please bear that in mind when placing your order with us. If you have any problems with your order please email us at pineandpear@outlook.com

Packages returned to us after delivery attempts by courier or parcels uncollected from parcel office will not be refunded. However, if you would like the item(s) to be resent, buyer will be expected to pay postage. 

All 'ready to post' items have 14 days to be returned, buyer is responsible for paying return postage.

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